Utopia nail salon4/6/2023 My nails look great besides the fact that my cuticles look awful and they're too long. She was confused and then had to have him show her which one it was. He then comes back about a minute later and informs her she's using the wrong drill bit. So he finishes doing them, and let the girl who did my pedicure take over. I said I wanted them a bit shorter and he responded with "no they'll be shorter when I file them". He asked what shape I wanted and then asked if they looked ok. (No biggie) I did not receive a manicure however! He simply chopped all my nails off in a matter of seconds sloppy and crooked, then began go the gel nails. I got the impression that the lady who did my toes didn't know how to do gel nails as a guy walked out and began to do them. ![]() (The person doing my mom's nails ran out so fast my mom couldn't even give her a tip and had to leave it with the receptionist) I then went to get gel nails. My pedicure was great aside from the fact that the employee's seemed irritated and wanted to go home. Upon arrival, some of the employees seemed very i.mpatient and rushed like they didn't want to do our nails, and instead wanted to go home, regardless of our appointment. She assured us that they would finish our nails, but don't accept customers to begin after 8:00. ![]() The receptionist said 6:45 was the only time available and we inquired if that was enough time. We (my sister, mother and I) called a week ahead (after being told they were booked for an entire week) to make an appointment for a spa pedicure and gel nails. I received a gift certificate for Christmas for a spa manicure and pedicure. This shows that they don't care at all about their customers and they will try and lie and cheat you! If you go here make sure you check your bill before you pay!! Read Less Absolutely ridiculous and such horrible customer service. The woman then told my mom she wouldn't charge her the additional fee since she cut her, however that was a lie AND when we went to pay he tried to charge us an additional 20! Our gel mani and pedis do not even look professional, they managed to get polis on our fingers. While my mom was getting her pedi the woman cut her foot and wasn't saying anything or getting my mom a band aid until my mother asked for a band aid stating that her foot was hurting for about the 10th time. My mom and I got the gel mani and pedi combo which the price was originally told to us for 57 but then it jumped up to 77. At the time we thought it was odd but it didn't stand out because, again we've been going here for years! Today however was our worst experience by far. We were noticing that our bill was $20 more than what it normally was and we couldn't understand why we asked and of course they made up an excuse inflating the prices. ![]() We've been coming here for years and it use to be amazing however they really fell off.
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